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WHAT IF I WISH TO RETURN ALL OR PART OF THE ORDER?

We will refund or replace any item you wish to return. Simply fill in the Returns Form provided, stating the reason. For faulty items we will refund any postage costs you have incurred. For exchanges we will not refund your postage but will not charge for postage of the replacement item. Please see our Terms & Conditions for full details.

 

WHAT IF I AM INTERESTED IN AN ITEM THAT ISN’T LISTED?

If the item in which you are interested is not listed please contact us at  info@saikaishop.com where we will be happy to assist you.

 

DO YOU GIFT WRAP?

Yes. If you should wish a specific or all items from a multiple order to be sent in its own box, simply text us “Please gift warp.” when filling the order form.

 

CAN I SEND AN ITEM AS A GIFT TO SOMEONE AT ANOTHER ADDRESS?

Yes, but one order cannot contain multiple delivery addresses so you will have to complete a separate order for another delivery address.

 

WHERE DO YOU ACCEPT AN ORDER?

We deliver to Korea, Hong Kong, Taiwan, Australia and New Zealand as of June 1st, 2017.

 

OTHER QUESTIONS

If you have any other questions simply e-mail us at info@saikaishop.com.