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Shipping & Handling

All shipping will be shipped by EMS from Japan. Rates are calculated according to the customer’s location. Purchased items will be shipped within a week of the order. Please allow 3 weeks to receive your order. If you have still not received your order, feel free to contact us directly at hi@saikaishop.com. We’re not responsible for international shipping delays such as customs delays and are not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipment. Please contact hi@saikaishop.com if you have any issues receiving your goods.

Payment

We will arrange shipping after your payment online. The transaction receipt must be attached by mail.

Return & Exchange Policy

Please contact us within 7 days of receiving your package if you wish to exchange an item. Exchange items must be brand new and returned in the proper packaging. Shipping charge is to be taken care by customers.

Colors

We have made every effort to display as accurately as possible the colors of our products listed on our site and catalogs. We cannot guarantee that your monitor will accurately display colors.

Product Availability

There is a change that an item may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise discontinue or cease to make available any product or to cancel any order.

Contact Us

You are always welcome to contact us. To place an order or inquire about a product, please do not hesitate to call us or send us an email. We look forward to hearing from you.

Please email us at info@saikaishop.com or call our Customer Service at +81 3 6431 0062, Mon–Fri 10:00 a.m.–5:30 p.m. (GMT +9).

TOKYO SIAKAI CO., LTD
833 build 5F, 4-29-11 Seta, Setagaya-ku
Tokyo, Japan 1580095